Returns & Refunds Policy

Last Updated: August 2026

At Med Mart Supply, we want our return process to be clear and straightforward. This Returns & Refunds Policy explains return eligibility, return procedures, refunds, damaged or defective products, and order cancellations.

Med Mart Supply is a DBA (Doing Business As) of Queen City Med Mart.

Most eligible unopened and unused products may be returned within 30 days of delivery, subject to product, manufacturer, supplier, and other applicable restrictions.

To be eligible for return, an item generally must:

• Be returned within 30 days of delivery
• Be unused and in resalable condition
• Include the original packaging, accessories, manuals, and other materials when applicable
• Meet any manufacturer or supplier-specific return requirements
• Receive prior return authorization when required

Return eligibility may vary by product. Please contact us before returning an item so we can confirm eligibility and provide the appropriate return instructions.

Certain products may not be eligible for return due to health, safety, regulatory, manufacturer, supplier, or product-specific restrictions.

Non-returnable products may include:

• Opened or used hygiene and personal-care products
• Products that cannot be resold for health or sanitary reasons
• Special-order or custom products
• Hazardous materials
• Products restricted from return by the manufacturer or supplier
• Products damaged through misuse, improper handling, or unauthorized modification
• Other products specifically identified as non-returnable

If you are unsure whether a product is eligible for return, please contact us before opening or using the product

Please do not return an item without first contacting Med Mart Supply.

To request a return, contact our customer service team and provide:

• Your order number
• The product you would like to return
• The reason for the return
• Any additional information requested by our customer service team

If the product is eligible, we will provide return authorization and instructions.

Because products may ship from different fulfillment locations, the correct return destination may be different from the address from which your order was shipped or our corporate business address.

Products returned without authorization or to an incorrect location may experience delays or may not be eligible for credit.

Return shipping responsibility depends on the reason for the return and applicable product, manufacturer, or supplier requirements.

For standard returns where the product is no longer wanted or was ordered incorrectly, the customer may be responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us promptly so we can review the issue and provide appropriate instructions.

Do not independently ship a damaged, defective, or incorrect product back before contacting us.

Some returns may be subject to a restocking fee imposed by the manufacturer or supplier.

Any applicable restocking fee may vary depending on the product and circumstances of the return.

We will provide available return information during the return authorization process.

If you receive a product that is damaged, defective, or different from what you ordered, please contact Med Mart Supply as soon as possible.

For shipping damage, we recommend contacting us within 5 business days of delivery whenever possible.

Please retain:

• The product
• Original packaging
• Shipping carton
• Packing materials
• Shipping label

We may request photographs or other information to help document the issue and determine the appropriate resolution.

Depending on the circumstances, available resolutions may include replacement, refund, repair, manufacturer warranty service, or another appropriate solution.

Because product availability and return requirements vary by manufacturer and supplier, we may not be able to process a traditional direct exchange for every product.

If you need a different product, size, quantity, or configuration, please contact us. Our customer service team will determine the available options based on the product and circumstances.

Once an authorized return is received and approved, an eligible refund will generally be issued to the original payment method.

Approved refunds are typically processed within 5–10 business days after the returned product has been received and inspected.

Original shipping charges, return shipping costs, restocking fees, or other applicable charges may be deducted from the refund when permitted by the return terms applicable to the product.

After Med Mart Supply processes a refund, additional time may be required for your bank, credit card company, or payment provider to post the credit to your account.

If you need to change or cancel an order, please contact us as soon as possible.

Many Med Mart Supply orders begin processing quickly, and most in-stock orders ship the same business day. Because of this, we cannot guarantee that an order can be changed or canceled after it has been submitted.

If an order has already entered fulfillment or shipped, cancellation may no longer be possible. The product may instead be subject to the applicable return requirements described in this policy.

Certain products may be covered by a manufacturer's warranty.

Warranty claims are separate from standard returns and may be subject to the manufacturer's warranty terms, procedures, and eligibility requirements.

Our customer service team can help direct you to the appropriate process when applicable.

We process orders quickly and cannot guarantee that an order can be changed or canceled after it has been submitted.

If you need to cancel an order, contact us as soon as possible. If the order has already entered fulfillment or shipped, it may need to be handled as a return and will be subject to this Return Policy.

Med Mart Supply
10780 Reading Road
Cincinnati, OH 45241

Do not send returns to our corporate business address unless specifically instructed to do so by Med Mart Supply.

Because we work with multiple fulfillment locations and suppliers, authorized returns may need to be sent to a specific return location.

The appropriate return address and instructions will be provided after your return request is reviewed and authorized.

If you have questions about a return, refund, damaged product, or order cancellation, please contact us.

Med Mart Supply
Legal Business Name: Queen City Med Mart
Doing Business As (DBA): Med Mart Supply

Business Address:
10780 Reading Rd.
Cincinnati, OH 45241
United States

Email: help@medmartsupply.com

Phone: (844) 958-4050

Business Hours:
Monday – Friday: 9:00 AM – 8:00 PM Eastern Time
Saturday: 10:00 AM – 3:00 PM Eastern Time
Sunday: Closed