Shipping Policy

Last Updated: August 2026

At Med Mart Supply, we want customers to have clear information about shipping costs, processing, and delivery before placing an order.

Med Mart Supply is a DBA (Doing Business As) of Queen City Med Mart.

Med Mart Supply currently ships to addresses within the United States, subject to product, carrier, manufacturer, supplier, and geographic restrictions.

Some products may have additional shipping restrictions based on their size, weight, contents, or manufacturer requirements.

Orders are processed on business days, Monday through Friday, excluding applicable holidays.

Most in-stock orders placed on a business day ship the same day. Orders placed later in the day, on weekends, or on holidays may ship the next business day.

Some products may require additional processing time due to product availability, supplier requirements, special handling, or fulfillment location.

Most orders arrive within 1–3 business days after shipment.

Actual delivery times may vary depending on the product, destination, fulfillment location, carrier, and shipping service.

Certain products may require additional processing or transit time. When different shipping expectations apply to a particular product, additional information may be displayed on the product page or during checkout.

Delivery dates are estimates and are not guaranteed.

Our standard shipping rates are:

• Orders of $49 or more: Free standard shipping
• Orders under $49: $6.95 standard shipping

Certain oversized, heavy, freight, special-handling, or otherwise excluded products may have different shipping charges. Any applicable shipping charges will be displayed during checkout before you submit your order.

All prices and shipping charges are displayed in United States Dollars (USD).

Med Mart Supply offers products fulfilled through multiple fulfillment locations and suppliers.

As a result, an order containing multiple products may:

• Arrive in more than one shipment
• Ship from different locations
• Arrive on different days
• Have multiple tracking numbers

You will not be charged additional shipping solely because we divide an order into multiple shipments unless otherwise disclosed when you place your order.

We use appropriate shipping carriers and services based on the product, fulfillment location, destination, and available delivery options.

The carrier used for your order may vary.

Once an order ships, tracking information will be provided when available.

Once your order has shipped, you may receive an email containing tracking information.

Orders shipped in multiple packages may have more than one tracking number.

Please allow time for the carrier's tracking system to update after you receive your shipping confirmation.

If you need assistance locating an order or shipment, please contact our customer service team.

We work to process and deliver orders as quickly as reasonably possible. However, processing and delivery estimates are not guaranteed.

Delays may occasionally occur because of:

• Carrier delays
• Severe weather
• Holidays
• High shipping volumes
• Product availability
• Supplier or manufacturer delays
• Incorrect or incomplete shipping information
• Delivery location restrictions
• Events outside our reasonable control

If your order experiences a significant delay, please contact us and our customer service team will assist you.

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If you discover an error in your shipping information after submitting an order, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or shipped.

If your order arrives damaged, contains an incorrect product, or appears to be missing an item, please contact Med Mart Supply promptly.

Please retain the product, packaging, shipping carton, and related materials while we review the issue. Photographs or other information may be requested to help us resolve the claim.

Eligible subscription orders may receive shipping benefits according to the terms of the Med Mart Supply subscription program.

Where free shipping applies to a subscription purchase, the benefit applies to eligible subscription items. One-time purchase items included in the same cart may remain subject to standard shipping charges.

Applicable shipping charges and discounts will be displayed during checkout.

If you have questions about shipping, delivery, tracking, or an existing order, please contact us.

Med Mart Supply
Legal Business Name: Queen City Med Mart
Doing Business As (DBA): Med Mart Supply

Business Address:
10780 Reading Rd.
Cincinnati, OH 45241
United States

Email: help@medmartsupply.com

Phone: (844) 958-4050

Business Hours:
Monday – Friday: 9:00 AM – 8:00 PM Eastern Time
Saturday: 10:00 AM – 3:00 PM Eastern Time
Sunday: Closed