Terms of Use

Last Updated: August 2026

Welcome to Med Mart Supply. These Terms of Use govern your access to and use of our website, products, and services.

By accessing our website, creating an account, or placing an order, you agree to these Terms of Use and our applicable policies. If you do not agree with these terms, please do not use our website.

Med Mart Supply is a DBA (Doing Business As) of Queen City Med Mart.

Med Mart Supply is an online retailer offering medical supplies, health and wellness products, and related products to consumers, businesses, healthcare facilities, and other customers.

Our business information is:

Med Mart Supply
Legal Business Name: Queen City Med Mart
Doing Business As (DBA): Med Mart Supply
10780 Reading Rd.
Cincinnati, OH 45241
United States

You agree to use our website only for lawful purposes and in accordance with these Terms of Use.

You may not use our website in a way that could:

• Violate applicable laws or regulations
• Interfere with the security or operation of our website
• Attempt to gain unauthorized access to our systems
• Provide false, inaccurate, or misleading information
• Engage in fraudulent or unauthorized activity
• Interfere with another customer's use of our website

We reserve the right to restrict or terminate access when reasonably necessary to protect Med Mart Supply, our customers, or our systems.

We make reasonable efforts to provide accurate and current information about products available through Med Mart Supply, including descriptions, specifications, images, pricing, and availability.

Product information may be supplied by manufacturers, distributors, or other third parties. Product packaging, appearance, specifications, availability, and other details may change from time to time.

We reserve the right to correct errors, inaccuracies, or omissions and update product information when necessary.

Customers should review product information and manufacturer instructions before purchasing or using a product.

All prices displayed on our website are in United States Dollars (USD) unless otherwise stated.

Product prices, applicable shipping charges, taxes, discounts, and other applicable charges will be displayed during checkout before you submit your order.

We reserve the right to correct pricing or promotional errors. If an error affects an order you have submitted, we may contact you regarding the error and available options.

Submitting an order through Med Mart Supply constitutes an offer to purchase the selected products.

An order confirmation acknowledges that we received your order. It does not necessarily mean that your order has been accepted, fulfilled, or shipped.

We may refuse or cancel an order when reasonably necessary, including because of:

• Product unavailability
• Pricing or product-information errors
• Payment authorization issues
• Suspected fraud or unauthorized activity
• Incorrect or incomplete customer information
• Manufacturer or supplier restrictions
• Shipping or fulfillment limitations

If we cancel an order after payment has been collected, we will issue an applicable refund to the original payment method.

Payment must be made using a payment method available through our checkout.

You agree to provide accurate and complete billing and payment information.

Available payment methods may vary and will be displayed during checkout.

Payments are processed using secure payment-processing services. Additional verification may be required for certain transactions to help prevent fraud or unauthorized purchases.

Please review our Payment Policy for additional information.

Med Mart Supply ships products within the United States, subject to product, manufacturer, supplier, carrier, and geographic restrictions.

Shipping methods, charges, and estimated delivery information are provided during the shopping or checkout process where applicable.

Delivery dates and transit times are estimates and are not guaranteed. Actual delivery times may vary due to product availability, supplier processing, carrier delays, weather, holidays, delivery location, or circumstances outside our reasonable control.

Some products may ship separately or from different fulfillment locations.

Please review our Shipping Policy for current shipping rates, delivery estimates, restrictions, and additional information.

Tracking information will be provided when available after an order ships.

Orders containing multiple products may arrive in separate shipments and may have multiple tracking numbers.

If you need assistance locating an order or shipment, please contact our customer service team.

If you need to change or cancel an order, please contact us as soon as possible.

Because orders may begin processing shortly after they are submitted, we cannot guarantee that an order can be changed or canceled once it has been placed.

If an order has already entered fulfillment or shipped, it may no longer be eligible for cancellation. You may instead be eligible to request a return in accordance with our Return Policy.

Most eligible unopened and unused products may be returned within 30 days of delivery, subject to product, manufacturer, supplier, and other applicable restrictions.

Certain products may not be returnable, including some:

• Special-order products
• Opened or used hygiene products
• Products with health or sanitary restrictions
• Hazardous materials
• Manufacturer-restricted products
• Other products identified as non-returnable

Some returns require prior authorization before being sent back.

Return shipping charges and restocking fees may apply depending on the product, manufacturer, supplier, or reason for the return.

Products that arrive damaged, defective, or incorrect should be reported to Med Mart Supply promptly so we can assist with resolution.

Approved refunds are issued after the return has been received and processed. The time required for the credit to appear may vary depending on your payment provider.

Please review our Return Policy for complete eligibility requirements, exclusions, fees, and return instructions.

Certain eligible products may be available through Med Mart Supply's subscription or recurring-delivery program.

When enrolling in a subscription, you authorize Med Mart Supply and its payment providers to charge your selected payment method for recurring orders according to the frequency and terms displayed when you enroll.

Subscription pricing, discounts, product eligibility, shipping benefits, and promotional offers may be subject to program terms and may change as permitted by applicable law.

You may manage or cancel eligible subscriptions in accordance with the subscription terms presented through your account or subscription-management experience.

Med Mart Supply may offer promotional codes, discounts, subscription savings, or other promotional offers from time to time.

Promotions may be subject to:

• Eligibility requirements
• Product or manufacturer exclusions
• Minimum purchase requirements
• Maximum discount amounts
• Expiration dates
• Usage limitations
• Other terms disclosed with the offer

Unless expressly stated otherwise, promotional offers cannot be combined.

The terms displayed with a promotion govern that offer.

Med Mart Supply may provide products, pricing, account features, ordering tools, or services designed for businesses, healthcare facilities, organizations, and other commercial customers.

Certain business accounts, negotiated pricing arrangements, purchase orders, recurring orders, or other commercial transactions may be subject to additional terms agreed upon between Med Mart Supply and the customer.

You are responsible for providing accurate and complete information when creating an account or placing an order, including your:

• Name
• Billing information
• Shipping address
• Email address
• Phone number

Please review your information carefully before submitting an order and contact us promptly if you discover an error.

Content available on the Med Mart Supply website, including text, graphics, logos, design elements, photographs, software, and other materials, may be protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, publish, or commercially exploit protected website content without authorization except as permitted by applicable law.

Product names, trademarks, and manufacturer content may belong to their respective owners.

Our website may use third-party services or contain links to websites operated by third parties.

Med Mart Supply is not responsible for the content, availability, terms, security, or privacy practices of websites or services that we do not operate.

Your use of third-party services may be governed by their respective terms and policies.

Your use of our website is also subject to our Privacy Policy, which explains how Med Mart Supply collects, uses, discloses, and protects personal information.

Please review our Privacy Policy for additional information.

To the extent permitted by applicable law, our website and its content are provided for general informational and shopping purposes.

Product descriptions and other website information are not intended to replace professional medical advice, diagnosis, or treatment. Customers should consult an appropriate healthcare professional regarding questions about medical conditions or the appropriate use of medical products.

Manufacturer warranties, where applicable, are subject to the terms established by the applicable manufacturer.

Nothing in these Terms limits any rights or remedies that cannot legally be limited under applicable law.

To the extent permitted by applicable law, Med Mart Supply and its affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

We may update these Terms of Use periodically to reflect changes to our business, website, products, services, policies, or applicable requirements.

When changes are made, we will update the Last Updated date at the top of this page.

Your continued use of the website following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

Questions regarding these Terms of Use may be directed to:

Med Mart Supply
Legal Business Name: Queen City Med Mart
Doing Business As (DBA): Med Mart Supply

Business Address:
10780 Reading Rd.
Cincinnati, OH 45241
United States

Email: help@medmartsupply.com

Phone: (844) 958-4050

Business Hours:
Monday – Friday
9:00 AM – 8:00 PM EST
Saturday
10:00 AM - 3:00 PM EST