Ballard® Trach Care® Heat Moisture Exchanger

Shipping

• Most in-stock orders ship within 1-3 business days.
• Standard delivery typically arrives 2-7 business days after shipment.
• Orders may ship via UPS, FedEx, USPS, or freight carriers depending on the product.
• Items may arrive in multiple shipments if they ship from different warehouses.
• We’ll notify you if an item is temporarily backordered.

Returns

• Most unopened, unused items may be returned within 30 days of delivery.
• Some products require a Return Merchandise Authorization (RMA).
• Certain products, including opened hygiene items and special-order products, are not eligible for return.
• Some manufacturers may charge restocking fees.
• If your order arrives damaged or defective, please contact us within 5 business days.

Need more information?

View our complete Shipping Policy and Return Policy or contact our Customer Care Team at (844) 958-4050.